Archived Release Notes #

2021 Releases #

1.72.0 - Dec 7th, 2021 #

~.UcClient.~ Desktop

• Presence Profiles -> Profiles can now be overridden by users giving control of DND, Forwarding and Personal Call Routing

~.UcClient.~ Mobile

• Android -> Initial Android version released
• Voicemail Access -> Users can see voicemail quantity and dial in to play them
• Presence Profile Selection -> Users can now control their presence through the mobile application

1.71.0 - Nov 16th, 2021 #

~.UcClient.~ Desktop

• Support for CName suppression on contact matches
• Allow contact directories to be searched and matches to be dialed

Fixes

• Create default Workspace when create Customer instead of first User (Ticket #47803)
• Call session view does no show call direction when call is a trunk to trunk (Ticket #47877)
• Transferred from not populate in some transfer scenarios (Ticket #47543)
• Call recording playback does not always allow full call to be played back (Ticket #47836)
• Reporting filter for "does not contain" does not take into account if there is no data in that column (Ticket #47824)
• Handle triple nested Qubicle call flows affecting reports (Ticket #47903)

1.70.0 - Oct 26th, 2021 #

• Contact match fields available on reports.
• Allow filtering on contact match fields.
• Recording playback now has granular role permissions.
• Improved modeling of conference calls.
• Improved modeling of ACDC calls and RoutePath.

Reports

• Fixed issue where timezone could cause recording time to be displaced from call time.
• Fixed issue where calls that ended during a disconnection were not cleared.
• Fixed issue with sub accounts not identifying all users (Ticket #47768).
• Handle / character in RoutePath (Ticket #47801).

1.69.0 - Oct 6th, 2021 #

• Allow contact directory management in the portal.
• Contact match when modeling calls.
• Client Connections forced to use SIP TLS.
• Fixed possible deadlock scenario that caused stats not to be reset overnight (Ticket #47449).

Reports

• Talk Time added as default column on Call list segmented and non segmented templates.
• Transferred To and From fields to available filter fields on reports that use non segmented data (e.g. Calls by User) (Ticket #47536).

1.68.2 (UK/NA Only) - Sept 14th, 2021 #

• Handling ~.pbx.kazoo.name.~ v4.x-v5 upgrades (Tickets #15289 and #15290).
• Transfer In/Out fields not set in some Blind Transfer scenarios (Ticket #7472).

1.68.0 - Sep 7th, 2021 #

Wallboard

• Fix for call finishing during reconnect could cause a stuck call (Ticket #47253).
• Fix for call stat not resetting overnight in certain scenarios (Ticket #47360).

1.67.0 - Aug 17th, 2021 #

Reports

• Fix for filtering on Grouped fields

1.66.0 - Jul 27th, 2021 #

• Documentation Branded for tenant context when launched from Portal Links.
• Invitation email when user is given Desktop Client access.

Reports

• Fix for incorrect answered on device reporting when CallThru.us device used (Ticket #46958).
• Agent Summary Report - new Agent Times (Avg) stats.
• Agent Summary Report - new Agent Times (Max) stats.

1.65.0 - Jul 6th, 2021 #

• Bug fixes and performance improvements.

Reports

• New Report - Calls by Number Type (Local, National, International etc).
• New Report - Agent Status Detail.
• New Report - Agent Status Summary.
• New Report - Call List (Recorded Calls).
• Call Direction now a filter option on more reports.
• Doesn't contain filter option.

1.64.0 - Jun 15th, 2021 #

• Bug fix and performance improvements.

1.63.0 - Jun 1st, 2021 #

Reports

• Fix Route Path report click thru if pre-pend ended with a space.
• Route Path info is now shown on Call Session View.

Wallboard

• Fix for breaking a view by adding an empty tile.

1.62.0 - May 6th, 2021 #

• Avatar and settings menus moved from top to side Navigation bar.
• Workspace Menu collapsed if only one workspace.
• Options to remove UI elements.
• Re-worked and expanded User Administration screens.
• Fix cannot create customer by name only (Ticket #46092).

Reports

• New Route Path reports (note: Route Path now excludes original CLI info and just holds pre-pend info).

Wallboard

• Fix for calls 'stuck' under high load (Tickets #45775,45825).

Clients

• ~.UcClient.~ for Windows ACD control options.
• Fix for client disconnected and requires logout to connect again.

1.61.0 - Mar 31st, 2021 #

• Fix Calls by User click thru not working (Ticket #45621).

Clients

• ~.UcClient.~ Desktop provides ACD Control.

1.60.0 - Mar 9th, 2021 #

• Add Clear Call Option to ~.UcClient.~ for Salesforce

Reports

• Fix scenario with Ring Group and CC Pro where wrong Agent reported to have answered the call (Ticket #45952).

Wallboard

• Fix issue with Agent Group Filtering (Ticket #45355).

1.59.0 - Feb 16th, 2021 #

• ~.UcClient.~ for Salesforce available (talk to your Account Manager for more details).
• Fix Route Path name not staying on the event when it goes to multiple destination users (Ticket #45069).
  • Provide default configuration with device level overrides to phones.

1.58.0 - Jan 26th, 2021 #

• New default branding.
• 'Call Logging User' license renamed 'Essential User' as it will support additional functionality.

Reports

• Fix scenario where first answered user was incorrectly updated with later user (Ticket #44956).
• Fixed scenario where a Parked Call could cause incorrect Call End Time.

Wallboard

• Fix rejected call could cause a stuck call on Wallboard (Ticket #44770).

FireTV (Jan 12th 1.0.21008.2)

• Updated Branding in store and app.